The Tenancy Sustainment team at work

Residents in difficulty are not alone, thanks to the expertise across Soha’s Tenancy Sustainment team.

Apart from practical support the team offers, like help with settling-in or accessing benefits, the team can turn to several sources of one-off financial support. If you need this assistance, you’ll be referred to the Tenancy Sustainment team by Soha staff working in the Community Neighbourhoods, Rental Income, Lettings or Independent Living teams.

The Tenancy Sustainment team says that residents have also been eligible for external funding. They can guide you towards grants such as the Crisis and Resilience Funds of local councils. The CRF is a Government ‘pot’ allocated to your local District and can help with food, energy and water bills.

Your local Council’s grants pages are featured on the Tenancy Sustainment page of this site, but do note that not all applications to Council funds are successful. 

The team also has wide experience of grants that may be awarded by local charities. They use www.turn2us.org.uk/get-support/apply-for-grants to find a good match, but you can also look up this resource yourself.

Tenancy sustainment


Who are we?

If you’re having difficulty managing your tenancy or struggling with the day-to-day challenges of running your own home, we can help. Our service is here to support you to manage your tenancy. It’s not supposed to replace social services, the NHS or any other council/statutory service.

Our tenancy sustainment service works with both new and existing residents who have been referred to us by Soha colleagues who are Community Neighbourhood Officers, or in the Rental Income, Lettings or Independent Living teams. 

This list is typical of who we have helped recently:

  • tenants who have not rented before
  • residents with drug and/or alcohol issues
  • residents with mental health issues (we can work with you to make a referral)
  • households who are struggling as young parents
  • refugees
  • older people
  • residents with mobility or other issues that make daily life difficult
  • residents who are ex-offenders or are at risk of offending
  • residents with a learning or communication difficulty
  • households with a hoarding issue.
Panel explaining what hoarding is and five typical steps we might take when a resident is referred to the Tenancy Sustainment team for a hoarding issue. The text is reassuring and and supportive as we know solving such an issue can be a long and emotional journey.

Read our Hoarding policy here (also available in EasyRead version).

Changing my tenancy


There are times when you might want to change the details of your tenancy.

Perhaps you’ve changed your name or you’d like to change from a sole tenancy to a joint tenancy, or vice versa. If you want to change your tenancy please get in touch so we can sort it out.

Copyright © 2026 Soha Housing. All Rights Reserved. Soha Housing Limited is a charitable registered society, registered under the Co-operative and Community Benefits Society Act 2014, number 28410R. We are authorised and regulated by the Regulator of Social Housing and the Financial Conduct Authority.

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