Our Localities teams aim to bring us closer to our residents so we can offer the best and most appropriate services based on where you you live. The teams offer specialist support to go to the heart of what’s needed quickly in your neighbourhood. They can answer all your questions about rent, lettings, repairs, estates and the local community and help you sustain your tenancy if things are difficult.
Soha is grounded in your neighbourhood with real people on hand – and with the authority – to answer your questions and resolve issues. The Locality Lead is responsible for making sure your neighbourhood is a great place to live. They are an ideal first place to start linking with the specialists in their local team serving your area. To help you understand who does what we’ve got more details at the bottom of the page.
Use this map to find your Locality
Finding the right person to contact
| Home Ownership | Your first port of call for any queries relating to being a shared owner or leaseholder. |
| Engagement and Communities Officer | Works with residents to make a real difference in your communities by encouraging involvement, building local connections, and supporting projects that matter to you. |
| Independent or Retirement Living | Staff who specialise in accommodation for the over 55s. |
| Lettings Officer | Responsible for letting or reletting Soha homes to people on the housing register or existing tenants who have to move house urgently. |
| Neighbourhood Officer | For all aspects of day-to-day living and your tenancy agreement with us – for example, permission to have a pet. Also around the immediate environment where you live, such as the estate. |
| Rental Income Officer | Responsible for supporting you to pay your rent. |
| Technical Officer | For repairs to and maintenance of your home. |
| Tenancy Sustainment Officer | Supporting residents who are vulnerable through financial or health difficulties and so enabling them to stay safely in their home. |
| Estates | Estates Officers deal with everything to do with the maintenance, cleaning, management and improvement of neighbourhoods and the shared parts of land and buildings which are Soha’s responsibility to maintain. |
| Tenancy Enforcement Officer | Manages cases where there has been an alleged breach of tenancy and where legal action is required, such as anti-social behaviour, fraud or trespassing. |
| Neighbourhood Assistant | Supports the entire team with administration including, among other things, the letting of Soha’s garage stock. |