We put residents first
As a community mutual we believe our residents should expect good quality, affordable housing for the long term. We put residents first in everything we do and strive for honesty, clarity and kindness in all our relationships. This means being clear with you about your rights, what you can expect from us and what we can and cannot do.
We also want our residents to be honest with us and feel free to raise concerns with us.
Clear expectations
In early 2023 we worked with over 100 residents to develop our service standards – being clear what you can expect from Soha and how to contact us if we don’t meet these standards. These priorities and commitments are summarised on the individual service standards pages.
Comments and feedback
If you feel our staff have ‘gone the extra mile’ and helped to sort out an issue or problem, please tell us. We’ll pass on your thanks and use your feedback to improve how we do things. Just email housing@soha.co.uk or call us on 0800 014 15 45 (Freephone).
We know that sometimes we make mistakes and get it wrong. So, if you’re unhappy with our service please tell us so we can put it right. Just email housing@soha.co.uk or call us.
Making a complaint
We aim to deal with any concerns quickly and efficiently. If you feel we haven’t properly dealt with your problem or request, you can email us at complaints@soha.co.uk or for more information visit www.soha.co.uk/contact/complaints.
