Communities and Neighbourhoods service standards

Soha will

• Ensure your neighbourhood is a pleasant and safe place to live through regular visits and at least one annual collaborative inspection. Neighbourhood inspections
• Engage with external agencies to respond to, and prevent, anti-social behaviour (ASB).
• Respond to reports of serious ASB (anti-social behaviour) in one working day and all other ASB reports in two working days. Reporting ASB
• Agree action plans with all residents reporting ASB and keep in touch according to a schedule agreed with you, including being clear where we cannot intervene.
• Pursue solutions to ASB that avoid evictions, prioritising solutions that promote community cohesion. Your Neighbourhood
• Work with colleagues to make sustainable lets that balance community cohesion with housing need. Lettings Policy
• Proactively build rapport between locality staff and our residents to maximise opportunities for residents to be involved in the future of their neighbourhoods. Get in touch with your local team

How you say we’re doing

Tenant Satisfaction Measures (TSM)

All housing associations are required to report on their performance on a core set of defined Tenant Satisfaction Measures (TSMs) to provide tenants with greater transparency about their landlord’s performance. The ‘National Average’ is based on data from over 60 similar sized housing associations in the UK.

Localities
Our Locality teams aim to bring us closer to residents so we can offer the best and most appropriate services to them based on where they are located.
The teams offer specialist support to go to the heart of what’s needed quickly in your neighbourhood. They can answer all your questions about rent, lettings, repairs and the local community and help you sustain your tenancy if you are in difficulty. For more information about your Locality, visit our website.

Contact us