Soha will
- Consult with you on the standards, specifications and frequencies of the estate maintenance services we provide.
- Explain service charges in simple terms. Service Charges explained
- Carry out grounds maintenance, cleaning of communal areas, cleaning of communal windows and maintenance of trees on communal land in accordance with agreed frequencies and specifications.
- Display contractor visit dates and service specifications within communal areas and on the Soha website.
- Monitor our contractors’ performance and deal with complaints in accordance with Soha’s complaints policy and procedure.
- Carry out quality checks and tenant satisfaction surveys, and use feedback to help improve services.
- Let you know how to make a complaint if you are not satisfied with the service you receive.
How you say we’re doing
Tenant Satisfaction Measures (TSM)
All housing associations are required to report on their performance on a core set of defined Tenant Satisfaction Measures (TSMs) to provide tenants with greater transparency about their landlord’s performance. The ‘National Average’ is based on data from over 60 similar sized housing associations in the UK.
Want to contact the team?
Call: 0800 014 15 45 or email: estates@soha.co.uk
Want to complain?
Email: complaints@soha.co.uk
Director of Property Services