Soha will
- Provide clear and accurate information about our services on our websites. Information for home owners. Homeownership website
- Make it easy for you to contact us across multiple channels.
- Provide an initial response to enquiries within one working day
- Provide regular updates on all open enquiries and give clear timescales for updates.
- Visit our Retirement Living/Extra Care schemes quarterly to provide updates and inspect properties.
- Make it easy for you to make a complaint and reply within three working days. More about complaints and feedback
- Ensure there is an equally high level of respect for shared owners as there is for renters.
- Always arrive on time for meetings or home visits.
- Advertise all our new-build shared ownership properties on our sales website, providing transparent pricing. Visit Homeownership website
- Assist our purchasers of new build and resale shared ownership properties by providing information and assisting throughout the sales process.
- Set out clearly any additional charges you may incur. More about charges
- Liaise with the developer to record and request repairs for any defects and communicate with you for twelve months following Soha’s completion.
- Report and monitor all block repairs and consult with residents to ensure work has been completed.
- Consult with residents on larger service contracts.
- Assist residents with legal matters and offer guidance throughout the process.
- Advise you if your account falls into arrears and offer support. More information
How you say we’re doing
All housing associations are required to report on their performance on a core set of defined Tenant Satisfaction Measures (TSMs) to provide tenants with greater transparency about their landlord’s performance. The regulator doesn’t ask us to publish the shared owners’ results, but we still publish them on our TSMs page for you to see.
Contact us
Want to find out more about Sales and Home Ownership? Click here
Want to contact the team?
Call: 0800 014 15 45 or email: sales@soha.co.uk
Want to complain?
Email: complaints@soha.co.uk
Interim Head of Sales and Home Ownership