Soha is bringing its repairs service in house from May 2025
Since we began, Soha has always contracted out our repairs and maintenance services. However, as a community mutual we have listened to residents’ feedback and we believe that by bringing our repairs contract in-house, we can improve your experience by running the service ourselves.
Andy will be heading up this project. He says:
“This is a hugely exciting project for us at Soha, and we’re already working hard to meet our target of launching on the 1st May 2025. The process has been broken down into eight separate areas, and these areas have a project group made up of a combination of staff from all different areas of Soha. To ensure we have resident involvement throughout the process, four of these project groups include residents. The idea of the groups is that project leaders will use their expertise in that area to ensure that all of the elements of are delivered with Soha residents in mind.
Over the next few months, we will be:
- establishing a code of conduct for new staff
- finalise naming and branding of the new team
- create health and safety policies and procedures
- finalise technology which will schedule and record the work undertaken by our new operatives
- choose our fleet (vans) and fleet merchant.”
Keep your eyes on our dedicated webpage for progress on this exciting new chapter in our repairs journey. If you have any questions, please email communications@soha.co.uk.
