Soha Response: What residents are saying so far

Over the past few weeks, we’ve been collecting your feedback on our new in-house repairs service. We’ve been blown away by our fantastic new staff and from your positive feedback, it looks like you’ve seen some improvements too. There have been some learning curves along the way too, which we don’t know about until you tell us, so please continue to let us know where we can improve. Soha Response has built with you, the resident, at its heart, and we want to get it right.

Image shows many words together that residents have used to describe our new service. These words say: repair, company, good, quickly, lovely, great, sure, cheerful, happy, efficient, impressed, efficiently, well, work, pleased, service, job, polite, knowledgeable, professional, completed, brilliant, quick, worker, fixed, friendly, helpful, pleasant.

Check out our feedback page to see how you can get in touch, make a complaint, or give us a compliment – compliments are celebrated openly and make our day!


Copyright © 2026 Soha Housing. All Rights Reserved. Soha Housing Limited is a charitable registered society, registered under the Co-operative and Community Benefits Society Act 2014, number 28410R. We are authorised and regulated by the Regulator of Social Housing and the Financial Conduct Authority.

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