We would not usually consider noise associated with normal day-to-day living as anti-social behaviour, but we may be able to provide support if a neighbour is making excessive noise regularly.
Examples of normal living noise that we would not consider to be anti-social behaviour include: flushing toilets, talking, washing machines, closing doors, cooking noise, boiling kettles, occasional shouting and arguing, infrequent loud music, children playing, DIY.
We suggest that you approach your neighbour first to speak about the issue, as they may not realise that it is causing you a problem. This usually resolves the matter quickly and is a better long-term solution.
You may want to consider mediation as a way that you and your neighbours can express your feelings about the situation and agree on a solution. This is a free, independent and confidential service that we can refer you to – please just ask and we will be happy to help.
If you still feel disturbed, please download our Noise app where you can start to record and report the noise you are hearing. We can then advise you if the noise is something that we would investigate.
If the noise is persistent, please contact us so we can support you or complete the report form below.
Environmental Health – Your Local Authority Environmental Health team are able to investigate complaints of noise to establish if it is having an unreasonable impact on peoples enjoyment of their home, and they have the ability to pursue legal action in cases where a statutory noise nuisance is established. You can find your local authority here.
If the noise is coming from a property that is not owned by Soha Housing, you can report your concerns to your local authority.
If this fails, we suggest reporting the incident to us using the form below.
Did you know that you can make a report on the MySoha app?
Report noise
Additional information and support: