Data protection is an absolute priority for us. That is why we want to communicate data, reports, files, and other sensitive information securely. This is necessary because the current channels, such as regular email, fax, or regular mail, might be vulnerable.
To protect data we have replaced our current email encryption system Egress with the newer more secure Zivver.
Since July 2023, Soha has used Zivver to securely send emails and exchange files with suppliers and partners. Zivver encrypts messages with sensitive content, such as personal data, files, reports, or other information we need to send securely. Sending a message with confidential information via Zivver is guaranteed to be safe and means no one but the sender and the recipient have access to the message.
How will you notice the use of Zivver?
You will receive a secure message with confidential information via regular email. This email contains a link to a secure environment. Here, you will have to enter an SMS code or access code in order to read the message. If the message is secured with an access code, you will receive this code from the recipient in a separate message (for example by phone, personally, or in a letter).
Inform us of changes in your email address and phone number
It is very important that you immediately inform us of changes in your email address or mobile phone number. That way, we can keep communicating securely with you. Please inform your contact within Soha when such changes occur.
By using Zivver, our residents can be certain that we treat their privacy carefully. You can find out more about Zivver here.
Using Zivver
We use Zivver to securely send sensitive information. This way, we can guarantee that we send sensitive information using the latest security and that no one but the intended recipient can read the contents of the email.
How can you access a securely sent message?
Did you receive a secure email from us? If so, you can open this message by clicking the blue link that says ‘Click for message’. When you do, the secure Zivver environment will automatically open. To access the message, you need to insert an access code or an SMS code.
Opening a message with an access code
You have received a secure message. The person sending you this message wants to be certain that only you can read it. That is why the sender has given you an access code via regular mail, by phone, or in person. Click ‘Click for message’ and insert this access code. You can now read the message. Haven’t you received an access code? If so, contact the sender.
Opening a message with an SMS code
You have received a message that is secured with an SMS code. The person sending you this message wants to be certain that only you can read it. Click ‘Click for message’ and then click ‘Send SMS’. Insert the code that you have received on your phone. You can now read the message.
Want to respond to an email that was sent via Zivver?
You read the message that was sent via Zivver on a secure web page. If you want to respond to the message, you can do so on this page. Click ‘Reply’. You can type your message in the editor window. You can also add attachments if needed using the ‘Add attachments’ (paper clip) button. Click ‘Send’ to send your reply. When the recipient of your message responds, you will receive another notification message.
Please contact us direct if you have any doubts about the integrity of an email or you need any further information.
