We’re responsible for carrying out most, but not all, repairs in your home.
Your responsibility
- garden maintenance, including all soft landscaping areas
- clothes lines
- sheds and outbuildings not installed by Soha
- wheelie bins
- hanging rails and shelves
- satellite dishes and broadband connections
- curtain battens and rails
- all loose-fitting furniture
- replace/refix loose skirting boards, architraves and dado rails
- repair of internal doors, including repair/replacement of loose internal door locks, latches, handles, hinges, defective letter boxes and locks where the keys have been lost
- internal decoration
- floor covering, including repairs
- clearing and cleaning internally and externally
- mirrors, toilet roll holders, soap dishes, towel rails, sink and bath plugs
- bathroom cabinets
- replacement lightbulbs
- white goods
- repair/replacement of WC seats
Soha's responsibility
- fencing and gates
- existing hard landscaped areas, including driveways and pavements
- external garden walls
- drainage pipework
- external surface area of the property, including roofs, walls, chimneys, windows and doors
- broken glazed units
- internal and external structural repairs
- fires and fireplaces
- fascias, soffits, guttering and downpipes
- garages and outbuildings installed by Soha
- building insulation
- external decoration
- scaffolding to effect repairs
- internal sub-floors and staircases
- internal fire doors and furniture
- balustrades, handrails and grab rails
- kitchen cupboards, doors and worktops
- all bathroom sanitary fittings (basin, toilet, bath, shower or bidet)
- repair/replacement of door frames, linings, architraves etc. and any door repairs not noted as being tenant's responisibility below
- all water pipework and waste pipes
- shared communal areas in blocks
- all internal walls and ceilings (excluding decoration)
- internal door replacements
- floor and wall ceramic tiling
- damp and mould
- some pest treatments (see our pest control policy here)
- all ductwork, ventilation and extractor units
- all heating plant and gas appliances
- electrical circuits, sockets and switches
- door entry systems
- fire alarm systems
Please note that any repair casued due to neglect or damage caused by the resident can be recharged to the resident.
If you’ve got a problem and you aren’t sure who is responsible for the repair, please get in touch.