The Scrutiny Group is part of Soha Housing’s co-regulatory framework. The Group’s role is to scrutinise how Soha Housing’s Board and executive team are meeting the current Regulatory Standards and Soha’s aims and objectives. Their work will help drive continuous service improvement.
Acting as a ‘critical friend’ to Soha, the Scrutiny Group:
- Continuously monitors and comments on Soha’s performance against an agreed set of performance indicators
- Conducts in-depth reviews of Soha’s activities and operations
- Produces evidence-based scrutiny reports which can be used to draw up service improvement action plans
- Scrutinises the Board and Managers over the decisions they make that affect residents.
There are up to 12 Scrutiny Group members – carrying out in-depth reviews of issues as well as monitoring our performance. The group reports on how well Soha is meeting our residents’ aspirations and the regulator’s requirements. We currently have 8 members.
The Scrutiny Group aims to review around two service areas a year. Recent investigations include Lettings, Universal Credit and whether a Direct Labour Organisation for repairs would provide a better service for residents. This led to the formation of Soha Response (click here for more information), a service that the Scrutiny Group is monitoring and will report back on in 2026. Watch this space!
Click here to read the 2025 reviews of communications and the shared ownership service.
In 2011, Soha’s Scrutiny Group was awarded the gold standard by Tenant Advisor. We were one of the first two housing associations to receive this award. In 2014, we won ‘most innovative scrutiny group in the south’ in the Customer Scrutiny Inspection awards.
