Complete and submit the form for your exchange below. We’ll then assess your application and start your request to exchange. Please note that all parties involved in the exchange must complete an application form before we can start the process.
We’ll let you know our decision within six weeks (after the date we receive all applications involved in the exchange).
Our Lettings team deals with all mutual exchanges, this is their dedicated email address for all things related to mutual exchanges – exchange@soha.co.uk.
What’s the process?
Step 1 - Application
Before we can proceed with your exchange request, we need completed application forms from all households involved.
Step 2 - Account and property checks
The exchange will not be approved if there are any arrears or outstanding debts on the rent account, so we need to check through the information provided and the information on our system. Once this has been checked, a Technical Officer has 7 working days to arrange a property inspection with you. They will complete a report and ask for you to read through and sign it before they leave. It is your responsibility to arrange to view the home you want to move to. Once the report has been returned to the exchange administrator, they will send your reference and contact you.
Step 3 - Decision
We have until 5 pm, 42 days from the day we receive a fully completed application to make a decision.
Step 4 - Arranging a date to move in
Once all landlords have approved the exchange, we will liaise to arrange a date for the move. The first available date will always be offered to you. Once a date has been agreed, we will arrange for gas and electrical tests to be carried out on the Friday before or Monday after the exchange.