We are very sorry that repairs of all sorts are taking longer than usual to be completed.
The repairs contractors with whom Soha works are, like those used by landlords across the UK, experiencing shortages of both materials and labour caused by a number of factors, including the ongoing Coronavirus pandemic.
Residents are understandably frustrated but please be assured we are doing our very best to serve everyone as fast as we can. If you would like an update on your repair before we close for the Christmas holidays on 24 December at noon, please ring 0800 014 15 45 (Freephone). Please note that our social media will not be monitored after that time until Soha staff return to work on 4 January.
If you have an emergency during the Christmas holidays, please call 0800 014 15 45 (Freephone) for help.
If you have a smartphone, you may like to consider downloading the Soha Housing app from your phone’s app store. It is free to download and to use and is a great way to report non-urgent repairs, look at your rent account and much more.
We thank all residents for their patience.